Harridan
Saturday 21st December 2013 2:13pm
3,170 posts
On the phone to Virgin Money and they seem to have perfected the annoying automated option choosing by making you explain why you are calling to a 'realistic' automated recording (recorded to make it sound like he's not reading from a script by saying 'erm' when giving examples) who will then repeatedly guess by matching a word you say to FAQs and when you say 'no' asks you to try again, but more simply. Then it asks you to say your account number and then gets it wrong. When it gives up and asks you to key in the information it then reads out all of the information about your account before putting you on hold for 5 minutes so you can speak to someone.
And after all of that the useless customer service person transferred me to a department that was just another automated message that told me to call back on Monday.