Many years ago I used to work for a large retailer on the High Street. This may sound a little like the outdated, (and now unacceptable to modern sensibilities), 1970's 'Mind your manners' sit-com, but it actually happened to me, (apart from the final line) - and afterwards the customer laughed like a drain and would often visit never failing to laughingly remind me of 'that day'. Being blokes we both agreed to blame the incident on the salesgirl - but by god, when enunciating his words, he didn't half roll his rrrr's even though he spoke English extremely well.
INT. DAY. A BUSY SUPERMARKET. A SERVING COUNTER IN THE
SPECIALIST TEA AND COFFEE SECTION. AT THE COUNTER IS
MARY. SHE IS SERVING A CUSTOMER. HOVERING IN THE
BACKGROUND IS MR SMITH.
MARY: Mr Smith, could you help me with a customer query please?
MR SMITHf course.
(Turning to CUSTOMER)
Can I help you sir?
CUSTOMERIn ethnic immigrant accent)
Yes please. May I have some of your excellent, horrible tea?
MR SMITHConfused, he pauses to think)
It’s excellent tea is it?
CUSTOMERh yes it is.
MR SMITH:But it’s also - horrible?
CUSTOMERh yes. Just like back home.
MR SMITH:Ahhh.... So it’s excellent tea, and much better than the horrible tea you’re used to back home?
CUSTOMER:Yes it is.
MR SMITHTo Mary) See how easy it is when you take time to listen and show some patience?
MARY LOOKS GLUM.
MR SMITHTo CUSTOMER) Now sir, which brand of tea would you like?
CUSTOMER:Horrible tea please.
A CONFUSED MR SMITH, REACHES OUT TO THE DISPLAY BEHIND
HIM AND PLUCKS A CARTON OF TEA AT RANDOM, THEN PLACES IT ON
THE COUNTER.
CUSTOMER:No, No, No - I want horrible tea!
MR SMITH:I beg your pardon - We do not sell horrible tea.
CUSTOMER:Yes you do! I see it now. It’s that one there.
(Points to the display)
MR SMITH:What, this one?
(Picks the tea that was pointed out)
Look for the final time - This is not horrible tea. This is....
(Reads from the packet of tea)
....herbal tea.
CUSTOMER:Horrible tea, yes.
MR SMITH:Herbal tea?
CUSTOMER:Horrible tea, yes.
MARY STARTS TO SNIGGER. MR SMITH THROWS HER A LOOK THAT
SILENCES HER.
MR SMITH:Ahem.... So there you are sir - herbal tea.
CUSTOMERn second thoughts, could I have some coffee instead?