Hi Blekinsop
Sorry to return to the subject of your sketch ;-)
I think the 'say one for this, two for that, three for whatever' can be dealt with one of two ways:
(1) You use it once and then concentrate on all the other things that annoy about automated telephone answering services (ie the voice recognition thing on Odeon Filmline that doesn't understand my Yorkshire accent)
or
(2) You do it to death about everything and forego all the other jokes to really ram it home (select one to four about every single little thing in the sketch).
You've sort of done a combination of both as you use it twice and then make some other jokes whereas it seemed to me that you hadn't quite decided which way to go.
I like the concept a lot as it's quite original. I think the first three lines could be dropped and you could go straight in at the chair being pulled out.
One other thing: when Neville says 'I do not understand the response' you could re-list the options and then add 'Say zero to return to the main menu'.
I think it's worth rewriting despite your rejection as the potential is there.
Hope this helps.
Dan