Chappers
Friday 17th April 2015 4:59pm
Surrey
35,725 posts
F**king Heathrow Airport contact system.
we sent a cab to collect someone. Neither of us could contact her to advise her so I wanted an announcement made but I couldn't talk to a real person and just got unhelpful options to ring!
I sent the following feedback although I don't expect any response.
"I am absolutely disgusted with the lack of a decent telephone communication system.
We sent a taxi to collect a passenger as we were not able to go following a bereavement.
The passenger obviously didn't notice the sign for her, a woman in her 60s who had never travelled alone before.
I tried to ring to get an announcement made to tell her there was a cab waiting for her. There was no option to get an announcement made. I had to try various options - dial 1 dial 3 dial 4 - but nothing was relevant. All I wanted to do was get an announcement for this passenger. In the en she got herself a taxi and I had to pay £30 for a taxi we didn't use.
Thanks for your incredible service! You really just don't care do you as long as you rake in the cash! "