I hope this isn't a blossoming trend but....
I just phoned the Orange helpline and only got slightly irritated as I went down the automated 'tree' of 'options.
And finally - when I got to the option I needed, I was offered the option of jumping the queue for a 50p charge.
Cheeky bastards!
I refused and sat listening to 'musak' for 15 minutes interspersed with the message 'press one to jump the queue - you will be charged 50p for this service'