Quote: Jennie @ 7th May 2014, 1:49 PM BSTSympathies. That was why I was always terrible at customer services roles. I can't abide that kind of thing and get irritated with them far too soon.
When I get irritated, I employ what my family and friends call "the tone" - a way of speaking that on the surface appears perfectly polite, but is dripping with imminent danger. When you get the tone,, retreat.
Yep. I take a very deep breathe and politely advise that the best I can do is get their contact details and pass the message on. In my head I am swearing at them and thinking how easy it would be to accidently hang up on them.