Quote: Tim Walker @ December 9 2009, 11:30 AM GMT
The computers have won, we're essentially their key prodding slaves now.
Fight the power!
As a key prodding slave, the absolute biggest waste of my existence comes whenever the Virgin internet goes down.
Step 1 - Ring Virgin, spend years pressing keys on telephone and listening to automated messages
Step 2 - Get through to the Indian call centre chap and tell him that the network has gone down, then spend years going through the plugging and unplugging modem dance
Step 3 - Get put on hold by call centre, suddenly get cut off, have to repeat Step 1.
Step 4 - After repeating Step 2, the call centre dude tells me they have to send an engineer to my house, I explain it's nothing wrong with my modem or line, it's a network issue, happens 4-5 times a year, he says nothing is wrong with their system and that an engineer has to come to my house and see the dust behind my computer.
Step 5 - The Engineer can't come for 3 days. 3 days?! Okay, I'll book him. Morning or Afternoon? Morning.
Step 6 - Wait for three days.
Step 7 - Get up at 8am on day three and wait for engineer. At 12.05pm repeat Step 1 and ask where the engineer is. Wait on hold for 10 minutes. Then told he is 5 minutes away.
Step 8 - Two and a half hours later the engineer finally shows up. After spending 5 minutes looking at my set up, he remarks that it must be a network issue.
Step 9 - Engineer makes a phone call. Two minutes later, all the little green lights go on and the internet is back. Engineer sits at computer and types in some sort of testing website into my browser - I keep fingers crossed that nothing 'dodgy' appears on the internet history address bar as he types away. Nope, all cool.
Step 10 - I spend the next 12 hours catching up with 4 days worth of emails and internet.