Yes but that's the standard manufacturer's warranty, and it's in their interest to make you use their horrendously overpriced repairs service, or buy a new one from their equally horrendously overpriced shops. 
(Although I doubt that the brainless gimps who work in PC World know anything about the legal warranty.)
Quote: Aaron @ September 6 2009, 6:44 PM BSTYes but that's the standard manufacturer's warranty, and it's in their interest to make you use their horrendously overpriced repairs service, or buy a new one from their equally horrendously overpriced shops.
(Although I doubt that the brainless gimps who work in PC World know anything about the legal warranty.)
Yup - they either don't know or don't want you to - anyway The One Show helpfully have a template letter on their website:
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
Quote: Rob0 @ September 6 2009, 6:43 PM BSThttp://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml
The Sale of Goods Act 1979 (as amended) is crucial for consumers because it refers to laws which have extended the basic 1979 Act and using the phrase tells the trader that not only do you know basic consumer law, you know it has been amended too.
The Sale of Goods Act lays down several conditions that all goods sold by a trader must meet.
The goods must be:
*
as described
*of satisfactory quality
*fit for purpose
As described refers to any advert or verbal description made by the trader.
Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.
Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
If you buy something which doesn't meet these conditions, you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.
Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she isn't entitled to a full refund.
Instead a buyer is first and foremost entitled to have the goods repaired or replaced. If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).
The act covers second-hand items and sales. But if you buy privately, your only entitlement to your money back is if the goods aren't 'as described'.
If goods which are expected to last six months don't, it'll be presumed that the goods didn't conform to the contract at the time they were bought, unless the seller can prove to the contrary.
In all other situations, it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods. Subject to this, a consumer has six years from the time they buy something in which to make a claim, irrespective of how long the goods actually last.
The contents of this website are not intended to be a substitute for individual professional advice. The content of this section is based on the law applying on 1st October 2008.
I shall to start quoting these things to Packard Bell.
Aaron what is the differance between a legal warrenty and manufacurer's warrenty
If I understand correctly, the onus is on the seller rather than the manufacturer to deal with it (presumably they deal with you then up to them to sort it with the manufacturer later - guess that's to stop each fobbing you off to the other)
So think you'd have to go to PC World rather than Packard Bell.
Quote: bigfella @ September 6 2009, 6:50 PM BSTI shall to start quoting these things to Packard Bell.
Aaron what is the differance between a legal warrenty and manufacurer's warrenty
The "manufacturer's warranty" is the standard one offered by the manufacturer. Any reputable company's products come with one. Often the shop you purchase from will be the one you contact, but ultimately the company who make it are responsible to them (I think).
The legal warranty, as established under the sale of goods act, give you certain rights to expect a reasonable working-life from things you buy.
Its a very nice letter there on the One Show website.
Only I have another problem. I don't have the recipit. Therefore I don't know the date of purchase or the exact price.
Can't you consult your credit/debit card records for proof of purchase details etc?
I'm with everyone else, buy a £250-300 laptop and tell your daughter to like it or lump it.
Or, tell her to get a part-time job and buy her own.
Agree with Nil. Whilst having computer and internet access may be a "human right" in the Western world nowadays, most people really don't need anything that flash anyway. Certainly not teenagers without jobs. People value stuff they've bought themselves more highly as well. (Then again, my daughters are not yet teenagers!)
Quote: Tim Walker @ September 6 2009, 7:04 PM BSTCan't you consult your credit/debit card records for proof of purchase details etc?
No. Cash.
Bugger.
It appears it was only 600 quid. I always like to say things are bigger than they are.
If you don't have proof of purchase from a shop, you've still got proof of manufacturer from the logos plastered all over the bloody thing. If you've no joy with the seller, try them.
Can you claim on your home content's insurance? It sounds like she dropped it to me and is trying the old "I don't know how it happened but...."
Quote: bigfella @ September 6 2009, 5:56 PM BSTHaHa Aaron.
You clearly don't have teenage girls £300 laptops are not allowed!
If you have enough money to have this attitude bigfella you deserve all you get.
Quote: Marc P @ September 6 2009, 9:17 PM BSTIf you have enough money to have this attitude bigfella you deserve all you get.
You don't have teenagers daughters then Marc?