My daughters laptop is bust - again!!!! Just paid £250 to get it fixed and now its broken again.
She says the power lead fell out and when she plugged it back in it switched off.
She switched it back on...she can see the computer is on, but the screen has no light. Hence can barely see it.
Any clues anyone?
Buy a new one. Can't believe you paid that much for a repair. A new one is the same price, or only marginally more.
HaHa Aaron.
You clearly don't have teenage girls £300 laptops are not allowed!
How much did the current one cost then? £20?
Seriously though, £300 laptop vs £250 repair...? :/
Well this one cost a grand 18 months ago.
F**k.ing. hell. Is it made of platinum?
Quote: bigfella @ September 6 2009, 6:15 PM BSTWell this one cost a grand 18 months ago.
WTF! What did the guy say was wrong with it?
The mother board had gone. There was a crack in the casing as well.
But anyway! What is the present problem? Backlight?
F**king hell.
What make is it?
This is a decent laptop http://www.ebuyer.com/product/164845
Quote: bigfella @ September 6 2009, 6:19 PM BSTBut anyway! What is the present problem? Backlight?
The problem is probably something the guy in the shop did on seeing you were enough of a mug to pay that much for a repair, and thinking he could get even more £!
Do you have a proper monitor, bigfella? One that connects to a proper computer, not a built-in laptop screen? If so try connecting it and that might help narrow down the problem a bit if it works or not. (Probably just the backlight though, yes.)
Anyway, don't get it repaired yourself, the warranty should cover it.
A packard bell.
Its white and widescreen.
And they are going to get an arsey email ahortly
The warranty went after twelve months.
*shudder*
Under British law you get a 6 year warranty. (Do you never watch The One Show? 
) There's no way you should be having all of these problems with it so soon.
Quote: bigfella @ September 6 2009, 6:39 PM BSTA packard bell.
Its white and widescreen.
And they are going to get an arsey email ahortly
The warranty went after twelve months.
Yes, but under law there's a standard period electronic goods should last (basically, the warranty means f-all because of this, except maybe on-site support). I'll try and find the correct term
Umm interesting!
6 Years.
It was PC World who told me that the warranty went after twelve months.
http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml
The Sale of Goods Act 1979 (as amended) is crucial for consumers because it refers to laws which have extended the basic 1979 Act and using the phrase tells the trader that not only do you know basic consumer law, you know it has been amended too.
The Sale of Goods Act lays down several conditions that all goods sold by a trader must meet.
The goods must be:
*
as described
*
of satisfactory quality
*
fit for purpose
As described refers to any advert or verbal description made by the trader.
Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.
Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
If you buy something which doesn't meet these conditions, you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.
Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she isn't entitled to a full refund.
Instead a buyer is first and foremost entitled to have the goods repaired or replaced. If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).
The act covers second-hand items and sales. But if you buy privately, your only entitlement to your money back is if the goods aren't 'as described'.
If goods which are expected to last six months don't, it'll be presumed that the goods didn't conform to the contract at the time they were bought, unless the seller can prove to the contrary.
In all other situations, it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods. Subject to this, a consumer has six years from the time they buy something in which to make a claim, irrespective of how long the goods actually last.
The contents of this website are not intended to be a substitute for individual professional advice. The content of this section is based on the law applying on 1st October 2008.