My broadband went off this morning. I phoned tech support and was on the phone to them for an hour as they went through all sorts of diagnostic procedures with me - they had me moving the entire pc into the lounge where my wireless router is, and hooking it up via cable, eventually they wanted me to unscrew the BT master socket and plug the modem directly into that.
They erventually concluded I need an engineer to come out at great expense. After I put the phone down I decided to try unplugging the router at the wall and switching it back on again. (Up until then I'd just been switching it off via the power button.)
The internet came back on.
So my question is, who's the stupidest twat? Me, for not thinking of doing that in the first place, or Sanjay the clueless tech support monkey?