The problem with complaining is that nine times out of ten you are complaining to the wrong person.
Complaints? Page 2
Also, people who complaint end up being really nasty to some poor bastard who's on minimum wage and is trying to do their best.
I got halfway through Rube's great post when I got redirected to another site. 
On the other hand, I only complain when I think that my complaint could change something for the better. So I'm actually doing the company I'm complaining to a service. And the people on the other end get paid for talking to me, whereas I'm not getting paid for making the call... There's a lot of potential but absolutely no need to thouroughly piss me off.
Has anyone worked in a call centre? Do they really just pass you on to a random department for fun?
I got sent round eight different people on a bt helpline before I started asking for the person's name and telling him I was going to call him back. Instantly I got through to the correct department.
Whenever I try complaining, I always start out nice and reasonable but end up really very angry. It's all the 'yes sir', 'sorry sir, but we can't do anything' said with a condescending way(while they smile) that winds me up. I got 'escorted' from Currys once after numerous attempts to get a TV fix a week out of the year warranty failed. 
I also had an Xbox 360 that Microsoft banned from Live for being modified when it wasn't (trust me please) not accepted back by Play.com after Microsoft had a word with them. It was less than 3 months old, so I now won't by anything from Play. And I have a PS3 
Oh wow, Graham.
Loving today's outfit.
Yes, it's my tribute to Giles Coren.
I think you need a horse to sit on 
Quote: Simon Stratton @ July 29 2008, 10:25 AM BSTHas anyone worked in a call centre? Do they really just pass you on to a random department for fun?
I got sent round eight different people on a bt helpline before I started asking for the person's name and telling him I was going to call him back. Instantly I got through to the correct department.
Pssst.... most of those people are taught early on to keep you on the phone for as little time as possible by refering you to the right deparment. Sadly, because they feel they have to keep the lines going, they don't always listen to your full complaint and refer you to the wrong person. That is how it happens.
Quote: Nil Putters @ July 29 2008, 11:30 AM BSTI think you need a horse to sit on
Or you could make the missing part again. (That being a big white Z *applied* somewhere).
Quote: Nil Putters @ July 29 2008, 10:32 AM BSTWhenever I try complaining, I always start out nice and reasonable but end up really very angry. It's all the 'yes sir', 'sorry sir, but we can't do anything' said with a condescending way(while they smile) that winds me up. I got 'escorted' from Currys once after numerous attempts to get a TV fix a week out of the year warranty failed.
I also had an Xbox 360 that Microsoft banned from Live for being modified when it wasn't (trust me please) not accepted back by Play.com after Microsoft had a word with them. It was less than 3 months old, so I now won't by anything from Play.
They are not allowed to do that! Get on the case Nil!
Quote: RubyMae - Glamourous Snowdrop at large. @ July 29 2008, 11:40 AM BSTThey are not allowed to do that! Get on the case Nil!
I didn't/don't have the finicial might to take on Microsoft. They wouldn't even accept it back to evalute. Bastards. Luckily I had a friend who didn't care about going online so I swapped it with his working one (plus £30). I then sold the new one on Ebay. F**k Microsoft & f**k Play, neither will get my business again.
Quote: Finck @ July 29 2008, 11:39 AM BSTOr you could make the missing part again. (That being a big white Z *applied* somewhere).
Yeah, that's what I was getting at with the horse thing. x
Quote: Finck @ July 29 2008, 11:39 AM BSTOr you could make the missing part again. (That being a big white Z *applied* somewhere).
Finck, you saucy minx, you.
Quote: Nil Putters @ July 29 2008, 11:51 AM BSTYeah, that's what I was getting at with the horse thing.
I'm sorry, sometimes I'm a bit thick. Most of the times, actually.
But apparently I counterbalance (or amplify?) that by being saucily minxish (and yes, I had to look that up, as it didn't make sense as "puppy stew"...).