Jesus CHRIST I hate it. There is a reason these people aren't already on TV, in established - or new - proper shows. BECAUSE THEY'RE SHIT.
And now, even Points of View has stooped down to this level. They're asking people to send in their own videos of complaints, and sending them on 'investigative' journies to solve their questions. I'm not a regular watcher so not sure just to how much extent this happened previously, but come on! Get Wogan back, with his e-mails, letters and phone calls. No bloody videos from viewers!
Grrrrrrrrrrrrrrrr.